Privacy Policy

1. Who We Are

KIO is a SaaS e-commerce platform published by NEO FINTECH SARL, whose registered office is at 1st floor, Section 26, Property group No. 11, Sayada, Mostaganem province, Algeria. Our products include KIOSTORE, KIOPOS, KIOAGENT, KIO Profile and KIO Core. To contact us: kiostore.net/en/contact-en

2. Data We Collect

• Registration information: name, email address, phone number
• Business information: store name, industry, product data
• Order and transaction data
• Usage data: pages visited, features used, performance reports
• Technical data: IP address, browser type, device type

3. How We Use Your Data

• Operating and developing platform services
• Processing orders and payments
• Sending service notifications and updates
• Improving user experience and platform performance
• Complying with legal requirements in Algeria

4. KIOAGENT: The Sales Agent on Messenger and WhatsApp

KIOAGENT automatically answers, on behalf of a store, the messages its customers send to its Facebook Page (Messenger) or its WhatsApp Business number, and can register their orders. For these conversations, the store is responsible for its customers' data; KIO processes it on the store's behalf.

Data of customers who write to a store

• The conversation identifier provided by Meta (Messenger or WhatsApp) and the content of the messages
• Voice messages and photos: they are read to understand the request, then deleted at once, without being stored
• For an order: first and last name, phone number, delivery commune and province, and any delivery note

Data of sellers who connect their Page

• Through "Log in with Facebook": the identifier and name of the chosen Pages and those Pages' access token, used only to receive the customers' messages and to answer them

Purposes

• Answering customers' questions about the store's products, prices, stock and delivery
• Creating the order the customer confirmed and passing it to the store, which calls them to confirm and deliver it
• Remembering a returning customer's delivery details, so they are not asked again

This data is never sold or used for advertising.

Retention

• Conversation: 24 hours after the last message, then deleted automatically
• A customer's delivery details: 180 days after their last order
• Summary of recent orders (to answer order follow-up questions): 7 days
• Orders: kept in the store's account, like its other orders
• Access to sellers' Pages: as long as the Page is connected to KIOAGENT

Service providers

• Meta Platforms (Messenger, WhatsApp Business): delivery of the messages
• Google (Gemini API): understanding messages, voice messages and photos to write the answers

5. Data Sharing

We do not sell your personal data to third parties. We may share data with:

• Integrated delivery companies (Yalidine, Procolis, ZR Express, etc.) to fulfil orders
• Payment gateways (CIB, Edahabia) to process financial transactions
• Cloud infrastructure providers to operate the service
• The KIOAGENT service providers described in section 4 (Meta, Google)
• Competent government authorities when legally required

6. Data Security

We use encrypted HTTPS for all communications and apply strict security standards to protect your data. We comply with the provisions of Algerian Law No. 18-07 on the protection of natural persons in the processing of personal data.

7. Your Rights

You have the right to:

• Access your personal data held by us
• Request correction or deletion of your data
• Object to the processing of your data for marketing purposes
• Request portability of your data

To exercise these rights, write to [email protected]. To delete the data of a conversation with a store, follow the data deletion instructions.

8. Cookies

We use cookies to improve your experience and analyse usage. See our cookie policy for details.