KIO PROFILE

One customer.
One vision.

KIO Profile unifies all customer data from KIOSTORE and KIOPOS into a single CRM — and gives every buyer a personal space to track orders and loyalty points.

Start with KIO ProfileHow it works
KIO Profile dashboard — CRM for Algerian merchants
3
unified sales channels
1 profile
per customer across all channels
Automatic
zero manual setup needed
Free
for all KIO merchants
Two-sided platform

It serves two parties at once.

The merchant gets a full CRM. The buyer gets a personal portal. Both, from the same platform.

For the merchant

Integrated CRM

Every customer from every sales channel in one profile. Identify your top buyers, target the right segments, and build real business relationships.

  • Unified customer database from all channels
  • RFM segmentation — your best customers always visible
  • SMS and email campaigns with one click
  • Full purchase and interaction history per customer
  • Automated follow-ups and notifications
  • Customer Lifetime Value (LTV) analysis
Start with KIO CRM

For the buyer

Customer Portal

A unified personal profile to track orders from all KIO stores, manage a wishlist, and accumulate loyalty points — all in one place.

  • Real-time order tracking
  • Wishlist across all KIO stores
  • Purchase history from all KIO stores
  • Loyalty points and rewards
  • Instant shipping and delivery notifications
  • Unified profile across all KIO Stores
Create my profile

When a customer buys from any KIO channel — (KIOSTORE, KIOPOS) — they are automatically added to the merchant's CRM and their own KIO Profile.

For merchants — CRM

Know your customers.
For real.

KIO Profile collects every customer interaction — online store and physical shop — in one comprehensive record. No more guessing.

  • Automatic unification from KIOSTORE and KIOPOS
  • RFM segmentation — identify your highest-value customers
  • SMS and email campaigns in one click
  • Full purchase history per customer
  • LTV analysis — customer lifetime value
  • Automated follow-ups and notifications
Start with KIO CRM — Free
Customer List+1,240 customers
A

Amine Bouzidi

VIP
128,500 DA
S

Sara Meziani

Loyal
74,200 DA
K

Karim Haddad

Regular
31,000 DA
L

Leila Ben Ali

New
8,900 DA

Send SMS campaign to VIP customers

For buyers

A shopping experience
they won't forget.

Your customers deserve more than a receipt. KIO Profile gives them a complete personal space — wherever they shop in KIO stores.

  • Real-time order tracking
  • Wishlist from any KIO store
  • Complete unified purchase history
  • Accumulated loyalty points
  • Instant shipping and delivery notifications
  • Unified profile across all KIO Stores
Create my profile — Free

Amine Bouzidi

38 loyalty points 🎯

🚚Order #4821
In delivery
✅Order #4790
Delivered
✅Order #4751
Delivered

38

Loyalty points

5

Wishlist items

How it works

Three steps.
Fully automatic.

01

Customer buys from any channel

KIOSTORE, KIOPOS or KIO Agent — every purchase is automatically recorded.

02

A unified profile is created automatically

KIO Profile creates or updates the customer profile automatically — no manual action needed from merchant or customer.

03

Both merchant and customer benefit

The merchant sees a full CRM. The customer tracks their orders. Both win.

FAQ

Got questions?

We answer everything you need to know.

Is KIO Profile free?
Yes, KIO Profile is completely free for all KIO merchants. It activates automatically when you create your KIOSTORE or KIOPOS account — no additional setup required.
How is customer data unified?
When a customer buys from your online store (KIOSTORE) or in-store via KIOPOS, a unified profile is automatically created — with zero manual configuration from the merchant or the customer.
Can I send SMS and email campaigns from KIO Profile?
Yes. You can target specific customer segments (top spenders, customers inactive for 30+ days, etc.) and send SMS or email campaigns directly from the dashboard.
What is RFM analysis?
RFM stands for: Recency (last purchase date), Frequency (purchase repetition), Monetary (total purchase value). KIO Profile automatically calculates these metrics for every customer to help you identify your most valuable buyers.
Is my customer data secure?
Yes. Your data is stored on secure servers with full encryption. KIO does not sell or share your customer data with any third party.

Know your customers.
Build loyalty.

Join thousands of Algerian merchants using KIO Profile to build real customer relationships.

Start for freeLearn more