Data Deletion

KIOAGENT, the KIO sales agent, answers the messages sent to the Facebook Page (Messenger) or the WhatsApp Business number of the stores that use it. This page explains how to have the data it keeps deleted. What it keeps and for how long is described in our privacy policy.

1. You wrote to a store

Send an email to [email protected] with the subject "KIOAGENT data deletion", giving:

• the name of the Facebook Page or the WhatsApp number of the store you wrote to;
• your name as shown on Messenger, or your WhatsApp number;
• the approximate date of the conversation.

We then delete the conversation history, your delivery details and the summary of your orders, and confirm the deletion by email, within 30 days at most.

An order already passed to the store is in its account: to have it deleted, contact the store; we can also forward your request to it.

2. You are a seller and connected your Page

• To remove KIOAGENT's access to your Pages: on Facebook, open Settings & privacy, then Settings, Business integrations; choose "KIO AI" and click "Remove".
• To have the data kept about your Pages and your customers deleted, write to [email protected] from the email address of your KIO account.